Our Customers

At Telequip our aim is to find the best solution for YOU and provide first-class service for all your communication needs.

Please check out communications solutions that we implemented for some of our customers as well as what our clients say about us.

 

The Challenge:

Customer required setup of a voice recording solution for the Mitel communications solution.

Our Solution:Mitel 3300CXI Phone System Controller

System:

  • Mitel 3300Cxe
  • Mitel IP Phones
  • Call Recording solution
  • Automated Attendant with multiple options

 

How it works:

  • Telequip re-used the existing voice recording solution from another customer location, set up a test environment and re-configured the solution to fit the customer’s needs, then set up the solution at the customer premises.
  • Telequip set up a complex Automated Attendant to account for different departments and configured corresponding call flows to meet the customer’s needs.

 

The Challenge:

Customer needed a phone system that would allow them to take calls even when not in the office and also had enough room to grow.

Our Solution:Samsung OfficeServ OS7100 Phone System

System:

 

How it works:

  • The Samsung OfficeServ 7100 can be extended to handle up to 4 traditional (PSTN/ISDN) or VoIP lines and more than 50 extensions.
  • The system provides full integration of mobile phones – they can be transferred to/from like a desk phone.
  • Voicemail can be received as an email giving the user the flexbility to receive their voicemail wherever they are, provided that they have internet/email access.
  • The system can be converted to a full IP system as required by activating additional licenses which gives the customer full flexibility to take advantage of new call plans.

 


 

The Challenge:

Customer required a new phone system and a Public Announcement (PA) system for their business.

Our Solution:Samsung OfficeServ OS7100 Phone System

System:

 

How it works:

  • Telequip remotely determined customer requirements for telephone system setup, configured the telephone system to customer specifications and shipped the pre-programmed system to the customer for installation.
  • Telequip designed a PA system suitable for the business based customer provided information / plans remotely, then shipped the equipment and installed the telephone system and PA system at the same time.

 

The Challenge:

Customer needed to replace their old phone system with minimum investment.

Our Solution:Samsung OfficeServ OS7200S Phone System

System:

  • Samsung OfficeServ 7200S
  • Digital and analogue handsets

 

Applications:

  • Voicemail
  • Wireless Headsets

 

How it works:

  • Telequip installed a new phone system that allowed the school to reuse existing handsets in the classrooms.

The Challenge:

Customer needed to replace their existing phone system which had been in use for 20+ years. They required full integration into their front office system as well as integration of staff mobile phones.

Our Solution:Aastra 400 Series phone system

System:

  • Aastra 470 (dual cabinet)
  • 16 x Digital Handsets
  • 1 x Operator Console
  • 220 x Room extensions
  • Integration of up to 9 mobile phones
  • Auto Attendant

 

How it works:

  • Telequip implemented an Aastra 470 phone system and migrated the customer to ISDN, at the same time consolidating a number of existing traditional (PSTN) lines.
  • The system delivers hospitality features such as wake up calls, outside calls, room to room dialling & room availability all via the guest handsets and integrates with the customer’s front office solution.
  • The phone system provides call information to the customer’s existing call recording solution.
  • The phones system provides full integration of mobile phones, i.e. mobile phones are treated like any other extension of the phone system and calls between mobile phones and customer lines are free of charge.
  • The phone system has been set up with an “Auto Attendant“ which can direct callers to the right person or group in the hotel without going through reception.
  • The Aastra 470 phone system allows customers to make small changes and add speed dials on their own via a web interface.


Please also check out the Case Study for this communication solution.


 

The Challenge:

Customer wanted a new phone system that would help them reducing calling costs and also features tour desk functionality.

Our Solution:Samsung OfficeServ OS7200S Phone System

System:

 

Applications:

 

How it works:

  • The system is configured for Least Cost Routing (LCR), i.e. the telephone system picks the line with the lowest cost for outgoing calls.
  • Mobex allows management to take calls for the front office when out and about on their mobile phones with the ability to transfer calls to rooms without being in the office.

The Challenge:

Customer relocated to new premises and wanted a phone system which integrates the mobile phones for their sales staff and also provides integration between Cairns and Townsville location to have one receptionist answering calls coming to any of the offices.

Our Solution:Samsung OfficeServ OS7200S Phone System

System:

 

Applications:Samsung OfficeServ OS7030 Phone System

 

How it works:

  • Telequip installed one phone system in each location and networked the systems between the two locations. This allows free calls between the two offices. When reception at one office is unattended, calls can be picked up by a receptionist in the other office.
  • Telequip set up customer mobile phones as fully functional extensions to the phone system. Sales Representatives can receive calls on their mobile phones when out of the office, transfer calls to and from their mobile phones as if they were at their desk.
  • Configuration of telephone system supports caller line identification, i.e. the person who picks up can see which number the customer dialled and can respond appropriately.

 

The Challenge:Samsung OfficeServ OS7200 Phone System

Customer required phone system integrated across three sites.

Our Solution:

System:Samsung OfficeServ OS7030 Phone System

 

How it works:

  • Telequip set up a telephone system for every location and networked the systems via VPN.

 

The Challenge:Samsung OfficeServ OS7200 Phone System

Customer experienced ongoing issues with network quality between locations and wanted to identify root causes and required actions to improve network quality. In addition customer wanted reduce their telecommunications cost.

Our Solution:Samsung OfficeServ OS7200S Phone System

System:

 

How it works:

  • Telequip initially performed a network and telecommunications audit which identified a series of issues/areas to be addressed.
  • Telequip performed changes to the network setup to solve the immediate latency issues, then re-designed the network to improve performance and to allow easy shifting of equipment between locations.
  • Telequip initated and managed consolidation of ADSL and telephone line resulting in significant ongoing savings.
  • Telequip designed and managed setup of a managed WAN between sites as a long term solution.

 

The Challenge:

Customer has a presence in Melbourne and needs a cost effective way to make several daily calls to Melbourne, as well as transfering customer calls as an extension of their phone system.


Our Solution:Samsung OfficeServ OS7200S Phone System

System:

 

How it works:

  • Telequip upgrade the customers older-style Samsung phone system to an OfficeServ 7200S and equipped it with additional licences to connect IP phones.
  • Customer can now have an IP phone in a different location as a fully functional extension of the phone system and calls to this phone are treated as internal calls, and no charges for calls between this phone and other extensions of the phone system are incurred.
  • Additional „remote“ phones can be added as required.
  • The phone system is VoIP ready, i.e. can be converted to a full IP system over time if required and digital handsets can be replaced by IP handsets by simply activating additional licenses..

 

The Challenge:

Customer wanted to connect multiple offices across Queensland and Northern Territory with the ability to have a receptionist in any office responding to calls coming into the main office in Brisbane.

Our Solution:Samsung OfficeServ OS7400 Phone System

System:

 

Applications:Samsung OfficeServ OS7030 Phone System

 

How it works:

  • Telequip installed and networked phone systems in all locations in Queensland and Northern Territory.
  • Telequip set up the system to allow users in regional offices taking calls for the main office in Brisbane, e.g. at peak times.

 

The Challenge:

Customer has multiple locations to be integrated with a single reception for all locations.

Our Solution:Samsung OfficeServ OS7200 Phone System

System:

 

Applications:Samsung OfficeServ OS7100 Phone System

  • OfficeServ Operator

 

How it works:

  • Telequip set up Samsung OfficeServ 7000 series telephone systems which are networked across the four sites through a Telstra managed IP WAN.
  • A centralised phone number and reception can answer all calls and distribute them to extensions at each office as required.

 

  

The Challenge:

Customer has two locations to be integrated with limited cabling between the locations.

Our Solution:Samsung OfficeServ OS7200 Phone System

System:

 

Applications:Samsung OfficeServ OS7100 Phone System

 

How it works:

  • Telequip installed two Samsung OfficeServ 7000 series telephone systems which are networked via a fibre optic link.
  • A hybrid digital and IP solution was implemented to overcome the physical cabling limitations.

The Challenge:

Customer required a high availability, failsafe phone system solution for their call centre operations including a call recording solution. Integration with existing Interactive Voice Response (IVR) and vehicle tracking software was required.

Our Solution:Mitel 3300MXe Phone System Controller

System:

 

Applications:

  • OAISYS call recording and reporting solution
  • Prairiefyre contact centre solution
  • Integration with Cabcall IVR software
  • Integration with MTData vehicle tracking software
  • Wallboard with status display for call centre queues

 

How it works:

  • Telequip designed and installed a tailored solution with two Controllers to ensure 24x7 availability even in case of hardware/software failure.
  • Telequip provided project management for the end-to-end solution.
  • Solution includes call centre functionality and call recording and is fully integrated with existing Cabcall and MTData software.
  • Telequip implemented separate call flows depending on which number a customer dials.

 

The Challenge:

Customer wanted a new phone system with appropriate fixed line and mobile phone plans to optimise calling costs.

Our Solution:Samsung OfficeServ OS7030 Phone System

System:

 

How it works:


 

The Challenge:

Customer wanted to replace their old Samsung DX408 phone system with a new system, as manufacturer support had ceased. The customer asked for an affordable option that would provide additional features without having to replace all equipment.

Our Solution:Samsung OfficeServ OS7030 Phone System

System:

How it works:

  • The Samsung OfficeServ 7030 can handle different types of digital phones and works with the existing 24Button handsets.
  • The new system has integrated voicemail and is „VoIP ready“, i.e. it can take SIP Trunks instead of traditional lines by activating additional licenses if required. This makes the system a future proof investment that will allow the customer to take advantage of new technologies and calling plans.
  • Phones can be changed over to newer model digital phones one by one or to IP Phones simply by activating licenses in the system.
  • The new system keeps its configuration during power outages which avoids recovery issues after an outage.
  • The customer decided on a 3 year lease option which avoids the upfront investment cost.

 

The Challenge:

Customer required a phone system with the ability to handle multiple businesses.

Our Solution:Samsung OfficeServ OS7030 Phone System

System:

 

How it works:

  • Telequip set up the phone system for tenanted operation, providing separate Voicemail for each business.
  • Configuration of telephone system supports caller line identification, i.e. the person who picks up can see which number the customer dialled and can respond appropriately.

 

The Challenge:

Customer wanted a telephone system that allowed virtual tenanting as well as integration with mobile phones to allow responding to calls when not in the office.

Our Solution:Samsung OfficeServ OS7030 Phone System

System:

 

Applications:

 

How it works:

  • The system is configured for multiple businesses, allowing the person taking a call to respond appropriately depending on which number the caller has dialled.
  • The system provides mobile phone integration, i.e. the mobile phone is a fully functional extension of the telephone system.

 

The Challenge:

Customer wanted to replace their old Samsung DX408 phone system with a new system, as manufacturer support had ceased. The replacement should be performed with minimal interruption of the practice.

Our Solution:Samsung OfficeServ OS7030 Phone System

System:

 

How it works:

  • The Samsung OfficeServ 7030 can handle different types of digital phones and works with the existing 24Button handsets.
  • The new system has integrated voicemail and is „VoIP ready“, i.e. it can take SIP Trunks instead of traditional lines by activating additional licenses if required. This makes the system a future proof investment that will allow the customer to take advantage of new technologies and calling plans.
  • Phones can be changed over to newer model digital phones one by one or to IP Phones simply by activating licenses in the system.
  • The new system keeps its configuration during power outages which avoids recovery issues after an outage.

 

 

Alcatel - Telequip is authorised reseller of Alcatel Phone Systems Mitel - Telequip is authorised partner of Mitel Samsung - Telequip is authorised dealer for Samsung phone systems Telstra Dealer