Telequip COVID-19 Update

COVID-19 Coronavirus

Dear Customer,


we would like to keep you updated on how we are managing the situation at Telequip. We have implemented a number of precautionary measures and will continue to support our our customers throughout this crisis.

What measures has Telequip put in place to protect their staff and visitors?
The well-being of our employees is Telequip’s top priority. As such, our team has been advised to stay at home and isolate themselves for 14 days if they, their immediate family or household members have recently travelled through high and moderate risk countries that the Department of Health identifies at any time.

If anyone has respiratory symptoms and/or a fever, they are to seek immediate medical attention and gain medical clearance before returning to work. They are to leave work and follow these measures if they develop these symptoms whilst at work.

The above also applies if they have had contact with anyone confirmed or suspected of having Covid-19.
Our general office policy is to shield coughs with a tissue, elbow or shoulder (not with bare hands). Wash hands often with soap and water for at least 20 seconds or use an alcohol-based sanitiser. Face masks have been made available for those who wish to use them.

For our staff that conduct face to face meetings with external parties we will focus on those being kept to a minimum and held via telephone or videolink where possible as a precaution.

We ask that visitors do not attend our offices if they have travelled overseas in the last 14 days or have been in direct contact with anyone who has travelled overseas. The same applies if they have had contact with anyone confirmed or suspected of having Covid-19.

Are Telequip staff travelling?
Telequip has put all air travel on hold indefinitely. 

Any staff who have recently taken or are due to take personal leave overseas are required to self-quarantine for 14 days upon their return.

How will Telequip continue to support our customers?
Telequip has business continuity plans in place that will enable our staff to operate remotely. Our business is well setup to operate as a remote workforce so in the event that workplaces are required to close or the crisis worsens, support to our customers and business partners should remain relatively unaffected.

Please continue to send sales and support requests to below:
Phone: 07 4047 7000
Sales: info@telequip.net
Support: service@telequip.net


What if our customers require an on-site visit?
Staff is advised to perform work remotely wherever possible. Should an issue arise that requires an on-site visit, this remains unaffected at this time. Staff will contact the customer to ensure their visit is acceptable and we will request a checklist to be completed by our customers before a visit takes place..

However, this is subject to change with Government, Health Department and/or customer advice at the time. Please note we will not put our staff at any undue risk.

Does Telequip have any stock availability issues?
Telequip has made a significant investment in holding stock to allow an immediate response for our customers. However, all stock is subject to availability. We will endeavour to supply stock to meet your requirements but cannot guarantee immediate availability on some items.

We are all in unchartered territory at the moment and our approach is to be cautious and exercise the necessary steps based on government advice. You can be assured that our Management Team is monitoring this situation on a daily basis and will continue to keep you updated should changes occur.

We appreciate your continued partnership and are here to support you in any way possible during this challenging time.

Should you have any further questions, please feel free to call/email us anytime or contact Christine Oberhamberger, christine@telequip.net directly.

For further information on Covid-19, please refer to the Australian Government Department of Health https://www.health.gov.au/

 




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