Are you unhappy with our products or services?

Our aim is to provide great service. We are very sorry if you've had a bad experience, be it with our products or services.

We assure you that your complaint will be dealt with openly, fairly and promptly and we will strive to manage it to your satisfaction.

Please lodge your complaint using one of the following options:



Visit our office: 137 Sheridan Street, Cairns Qld 4870

Phone: 07 4047 7000
 07 4047 7090

Opening hours:
Mon-Fri 8:00 am to 5:00 pm, excluding public holidays

or submit a complaint using the form on this page


We will register your complaint and will address it within one business day. Your complaint will only be closed if you agree that it has been resolved.
If you have tried to get your complaint resolved with us but are still not satisfied with the remediation we suggested, you can contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058 or visit the TIO website for alternative contact options.

Complaint Form

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