1800 Numbers
Low-cost 1800 business numbers.
Join Australia’s top 1800 provider.
Australian based customer support
Answer calls on your Australian landline, mobile or VoIP numbers
Make it easy for your customers
to reach you
Australian based customer
support
Set of advanced call routing features at no additional cost
Set of advanced call routing features at no additional cost
FREE Number porting. FREE Instant activation.
No contracts. No limit on concurrent calls.
Location-Based Routing
Automated call distribution based on geographic location, including MOLI (Mobile Origin Location Indicator)
- Send all your 1800 number calls to the nearest business location.
- Help your customers connect to the right destination quicker.
- Streamline productivity. Improve customer service.
Call routing features that
make communication easy
Included at no extra cost. Drag & Drop web portal for easy call flow management
Advanced call analytics
Call queue wallboard
Queue call-back
IVR menu
Simultaneous ring to mobile(s)
Voicemail to email
Call recording
Caller ID routing
Time based routing
Music on hold
Business grade, quality VoIP services
At VoIPLine we have an in-house software development team and we own our infrastructure, co-located locally throughout Australia. We use direct interconnections with Tier 1 carriers in Australia and by aggregating all call volumes via our Tier 1 upstream carriers we can deliver you significant savings on call termination and origination.
Our hosted PBX platform supports high definition calls using G722 HD audio codecs, delivering our customers crystal-clear voice calls. Your business does not need to compromise on call quality or reliability.
Want a personalised 1800 number?
Phoneword numbers, also known as Smart numbers are custom 1300 telephone numbers purchased from ACMA’s numbering system. Smart numbers can include phone words like 1300 VOIPLINE (1300 864754 – The last letters will be discarded when dialed) and distinctive patterned numbers such as 1300 222 222.
A smart number can make it easier for people to remember your business, especially if your phone word complements your marketing strategy.
Once you have your smart number, we can activate this on our platform for exactly the same rate as any other 1300 number.
Personalised greetings for your 1800 business number
From within our PBX, you have a range of objects available that will allow you to upload a media file to be played back to the caller. The play back announcements will provide that professional image to the callers of your business.
You can enhance your customer’s experience creating voice recordings for welcome menus, voicemail greetings, call queue announcements and other periodic messages.
Flexibility of 1800
numbers in the
cloud
VoIP technology and our 1300 numbers service gives you flexibility to work from anywhere. You can take calls on your mobile, using a smartphone app, your laptop or IP desk phone. Our hosted PBX lets you configure softphones and handsets where you need them.
Integration with Microsoft Teams can add a new layer of productivity to your business when using 1300 numbers, by providing unified communications functionality to your business, features like screen sharing, sending files, group video calls to keep your team connected.
1800 numbers
Frequently asked questions
Clients can reach your business at the cost of a local call from anywhere within the country on a 1300 number or completely free of charge on a 1800 number.
A 1300 or 1800 number can be kept for the life of your business, regardless of what Telco you use. Even if you move to a different provider, a number still will be yours — whereby your regular customers and partners can always get through to you.
Yes, this is the main feature: clients can reach your business completely free of charge on a 1800 number.
Yes, sure. You don’t have to buy a new 1800 number and lose your active number when switching to a new VoIP provider. Also, any 1800 number that we provide or that was ported into our service can be ported out to another provider as long as that provider is willing to take on the number.
As many as you wish, there are no any restrictions.
Phonewords or smart numbers are 1800 numbers with digits that could be translated into a text. E.g. 1800 VOIPLINE = 1800 864 754
Unfortunately, yes. This is regulated by ACMA and Australian government. Being telecommunications provider we also have to pay monthly fees for 1800 number services and hence we cannot make it free of charge. Simple rule is: if you want to keep the number, you have to pay for it each and every month.
Chat with us or call us on 1300 864 754 to speak with one of our friendly staff.
Let's talk
