Our aim is to provide great service. We are very sorry if you’ve had a bad experience, be it with our products or services.

We appreciate you taking the time to tell us about your bad experience. We assure you that your complaint will be dealt with openly, fairly and promptly and we will strive to manage it to your satisfaction.

You can submit your complaint online via the form on this page or contact us directly using the provided contact details.

We will register your complaint and will address it within one business day. Your complaint will only be closed if you agree that it has been resolved.

If you have tried to get your complaint resolved with us but are still not satisfied with the remediation we suggested, you can contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058 or visit the TIO website for alternative contact options.


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    Contact Details

    Phone: 07 4047 7000

    Fax: 07 4047 7090


    Address: 137 Sheridan St, CAIRNS, QLD, 4870

    Opening hours: Mon-Fri 8:00 am to 5:00 pm, excluding public holidays

    ABN: 63 155 08 1897

    High quality products

    Telequip is a leading provider of telecommunication systems in Far North Queensland. We design, install and support professional, tailor-made communications solutions to local and regional businesses since 1987.

    Contact Us

    We offer phone systems for different business types and sizes - from one extension to thousands of extensions across different locations. On premise, hosted or in the cloud. Talk to us about your specific needs!