Notifications & Service Status
Outages
Details of incident
On May 15th around 12:30 PM Multiple cloud solutions and providers were impacted as part of Australia wide Cyber-attack DDOS
Some of our network also got impacted as they were in direct line of this attack and created congestion to our traffic.
There is no risk to customer Data and systems .
The providers had to halt the traffic to protect the systems.
The incoming and outgoing calls to our cloud hosted systems were affected.
Notifications
If you still experience issue please contact our service team.
Our systems are secure and provided by cloud service which keeps 99.99% uptime.
The issue happened is beyond our networks.
See details of Network level attack and why it is not fully preventable.
Service Status
Current situation
Monitoring – Update — services generally restored, ongoing monitoring
Update from cloud upstream providers and carriers
May 15th
We have a meeting at 4:00 PM AEST with our primary upstream to agree a sustainable path forward, and in parallel we are working with another Australian carrier (with whom we have direct connectivity in all our datacentres) to bring additional capacity online for mitigation.
Customer data is not at risk — this is a network-level attack, not an intrusion.
We’ll post a further update immediately after the 4:00 PM meeting.
Thank you for your patience.
May 15, 2026 – 16:00 AEST
