Telequip respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, services, products, or communicate with us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

We collect personal information that is reasonably necessary to deliver our services effectively. This may include:

• • Contact Information: Name, business name, address, email address, and phone number

  • Account Information: User credentials, service preferences, and support history

  • Billing & Financial Information: Payment details, invoices, and transaction history

  • Technical Information: IP address, device type, browser type, operating system

  • Usage Information: Website usage, service interactions, and support requests

We collect personal information through lawful and fair means, including:

• • Contact forms, service enquiries, and support requests

  • Service registrations and account setup

  • Email, phone, or in-person communications

• • Cookies and analytics tools

  • Website logs, IP addresses, and browser data

• • Business partners and service providers

  • Credit or identity verification providers (where required)

We collect and use personal information to:

• • Deliver and manage our IT, communications, and network services

  • Respond to enquiries and provide customer support

  • Process payments and manage billing

  • Improve our services, systems, and user experience

  • Communicate service updates, notices, and promotions

  • Meet legal, regulatory, and contractual obligations

We do not sell or rent your personal information.We may disclose personal information to:

• • Service Providers who assist in delivering our services
  • Business Partners with your consent
  • Legal or Regulatory Authorities when required by law
  • Professional Advisors (e.g., legal, accounting, IT security)

All third parties are required to handle information securely and lawfully.

We use appropriate technical, administrative, and physical safeguards to protect personal information from unauthorised access, misuse, or disclosure. Personal information is retained only for as long as required to fulfil its purpose or meet legal obligations.

You have the right to:

• • Access and request correction of your personal information

  • Request deletion of information where legally permissible

  • Opt out of marketing communications at any time

Our website uses cookies to improve user experience. You may disable cookies via your browser settings. Our website may contain links to third-party sites, for which we are not responsible.

This Privacy Policy may be updated periodically. The latest version will always be available on our website.