Below you can find information about scheduled maintenance and known network status issue. If you are experiencing issues that are not listed here or for support, please do not hesitate to contact us.
Unplanned Issues
WE ARE CURRENTLY HAVING ISSUE WITH OUR DATACENTRE POWER AND ARE WORKING CLOSELY TO RESTORE THIS.
Update: 01:20 PM 5/01/2022
Network Status & Scheduled Maintenance
Upcoming Network Maintenance – Aussie Broadband
Please be advised that scheduled maintenance will be carried out on the Aussie Broadband network. During this time, your services may experience interruptions.
Maintenance Window:
Start: Tuesday, 16 December 2025 – 12:00 AM AEST
End: Tuesday, 16 December 2025 – 03:00 AM AEST
Expected Downtime: Approximately 1 hour
Affected NBN/Opticomm Areas: Nerang Petrie Nambour Cairns Woolloongabba Toowoomba Eight Mile Acacia Ridge Depot (Link 2) Goodna (Link 2) Nambour (Link 2) Bundamba (Link 2) Toowoomba (Link 2) Aspley (Link 2) Camp Hill (Link 2) Nerang (Link 2) Slacks Creek (Link 2) Rockhampton (Link 2) Bundaberg (Link 2) Cairns (Link 2) Caboolture (Link 2) Petrie (Link 2) Mackay (Link 2) Ipswich (Link 2) Nambour (Link 3) Acacia Ridge Depot (Link 3) Southport (Link 2) Acacia Ridge Depot (Link 4) Aspley (Link 4) Camp Hill (Link 4) Eight Mile (Link 3) Ipswich (Link 3) Merrimac (Link 3) Nambour (Link 4) Nerang (Link 4) Rockhampton (Link 3) Slacks Creek (Link 4) Southport (Link 3) Toowoomba (Link 4) Townsville (Link 4) Woolloongabba (Link 4) Camp Hill (Link 3) Slacks Creek (Link 3) Nerang (Link 3) Townsville (Link 3) Caboolture (Link 3) Petrie (Link 3) Woolloongabba (Link 3) Toowoomba (Link 3) Goodna (Link 4) Bundaberg (Link 3) Aspley Depot (Link 3) Cairns (Link 3) Aspley (Link 3) Bundamba (Link 3) Acacia Ridge Depot (Link 5) Goodna (Link 7) Aspley Depot (Link 5) Bundaberg (Link 5) Petrie (Link 5) Nambour (Link 6) Camp Hill (Link 5) Nerang (Link 6) Nambour (Link 7) Townsville (Link 5) Ipswich (Link 4) AUBB-QLD-3580.
This work is scheduled maintenance which may impact Carrier Grade NAT (CG-NAT) customers only, and we apologise for any inconvenience this may cause. If you have any concerns, please contact our Technical Support team on 07 4047 7000
17th – 17th January 2020 – Mundoo Network Status
Due to third party planned network maintenance in the state of QLD , you may experience a disruption of your NBN services.
Affected Services: NBN voice and data services in Mundoo, 4860
Outage Start: 17/01/2020 12:00 am
Outage End: 17/01/2020 06:00 am
Outage Duration: 10 minutes
28th – 29th January 2020 – Woree & Bayview Heights Network Status
Due to third party planned network maintenance in the state of QLD , you may experience a disruption of your NBN services.
Affected Services: NBN voice and data services in Woree, 4868
Outage Start: 28/01/2020 11:00 pm
Outage End: 29/01/2020 05:00 am
Outage Duration: 60 minutes
4th – 5th February 2020 – Kanimbla Network Status
Due to third party planned network maintenance in the state of QLD , you may experience a disruption of your NBN services.
Affected Services: NBN voice and data services in Kanimbla, 4870
Outage Start: 04/02/2020 11:00 pm
Outage End: 05/02/2020 05:00 am
Outage Duration: 60 minutes
5th – 7th February 2020 – Manoora & Mooroobool Network Status
Due to third party planned network maintenance in the state of QLD , you may experience a disruption of your NBN services.
Affected Services: NBN voice and data services in Gordonvale, 4870
Outage Start: 05/02/2020 07:00 am
Outage End: 07/02/2020 07:00 pm
Outage Duration: 90 minutes
6th – 6th February 2020 – Mundoo Network Status
Due to third party planned network maintenance in the state of QLD , you may experience a disruption of your NBN services.
Affected Services: NBN voice and data services in Mundoo, 4860
Outage Start: 5/02/2020 12:00 am
Outage End: 6/02/2020 06:00 am
Outage Duration: 1 minutes
8th – 8th February 2020 – Mundoo Network Status
Due to third party planned network maintenance in the state of QLD , you may experience a disruption of your NBN services.
Affected Services: NBN voice and data services in Mundoo, 4860
Outage Start: 8/02/2020 12:00 am
Outage End: 8/02/2020 06:00 am
Outage Duration: 120 minutes
17th – 19th February 2020 – Gordonvale Network Status
Due to third party planned network maintenance in the state of QLD , you may experience a disruption of your NBN services.
Affected Services: NBN voice and data services in Gordonvale, 4865
Outage Start: 17/02/2020 07:00 am
Outage End: 19/02/2020 07:00 pm
Outage Duration: 90 minutes
17th – 19th February 2020 – Mareeba Network Status
Due to third party planned network maintenance in the state of QLD , you may experience a disruption of your NBN services.
Affected Services: NBN voice and data services in Mareeba, 4880
Outage Start: 17/02/2020 07:00 am
Outage End: 19/02/2020 07:00 pm
Outage Duration: 90 minutes
18th – 20th February 2020 – Mareeba Network Status
Due to third party planned network maintenance in the state of QLD , you may experience a disruption of your NBN services.
Affected Services: NBN voice and data services in Mareeba, 4880
Outage Start: 18/02/2020 07:00 am
Outage End: 20/02/2020 07:00 pm
Outage Duration: 90 minutes