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The Challenge:

Customer required setup of a communications solution with call centre and voice recording capability across multiple sites.

Our Solution:

System:

  • Samsung OfficeServ 7100
  • Samsung IP Phones in all locations
  • Call Recording solution
  • Automated Attendant with multiple options

How it works:

  • Telequip set up a fully integrated voice recording solution for SIP using Telequip’s Managed Services (TQMS) SIP lines.
  • Telequip installed a complete IP solution, ready for multi-site integration with the customer’s other location to achieve a consistent experience across offices.
  • Telequip set up a complex Automated Attendant to account for different departments and configured corresponding call flows to meet the customer’s needs.

What Hinterland Aviation said about us

“Telequip’s technical capability and customer service were faultless. We were really impressed with their communication skills. They listened to and understood our goals, delivered a plan and kept us fully in the loop throughout. Telequip also demonstrated their ability to work with our other suppliers and often showed leadership through pro-active communication.

I would not hesitate in recommending the Telequip team to anyone.”