The 2013 Samsung Channel Champion Award went to Telequip, one of Australia’s longest established business phone systems providers. The prestigious award was presented to HaydenMacKee, Sales Manager at Telequip, at the Samsung dealer conference in Macao in October for the communications solution with the best combination of technology, integration, size and sales expertise in Australia.
Telequip won the award for a multi site phone system installation for Total Food Network, connecting their offices in Brisbane, Cairns and Papua New-Guinea with a seamless communication solution. Staff in any office can receive and transfer calls to and from other offices
and have visibility of employees across offices. The new system achieved massive cost savings for Total Food Network, reducing call charges by thousands of dollars. In addition, shared address books and integration with email as well as click-to-dial features improve staff efficiency.
“The new solution has massively reduced calling costs (including international calls) and Telequip has been proactive in designing a robust and reliable solution tailored to our needs. Their ongoing service is impeccable”, says Lui Garozzo from Total Food Network.
Telequip is a founding partner of Samsung Communications in Australia and employs a team of Technicians with vast expertise in the latest Samsung technologies like mobile phone integration, VoIP, Unified Communications and Computer Technology Integration (CTI) which combines
software applications with phone system functionality providing a seamless user experience. Telequip has been a forerunner in implementing new technologies in the Far North and according to Hayden MacKee, Sales Manager at Telequip, “our customers are very open to adopting new
technologies, often ahead of metro areas which means other dealers frequently ask us for advice on new technologies because they know we will have used it before anybody else in Australia”.
In addition, “the special challenges of our tropical climate require us to be very thorough and innovative when designing solutions – anything that works here, has to be of highest quality”, says Greg Menso, Telequip Operations Manager.
Telequip won the award against strong competition from much larger dealers in Sydney, Melbourne and Adelaide and is proud to be proof that FNQ is not only a beautiful holiday destination but also host to innovative technology businesses.
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Telequip is a leading provider of telecommunication systems in Far North Queensland, installing and maintaining professional, tailor-made telephone solutions for local and regional businesses since 1987.
Telequip is authorised Telstra dealer and accredited dealer for major phones system brands like Samsung, Aastra/Ericsson, Mitel, Engenius, Snom, Interquartz. Siemens Gigaset and Polycom Conference phones.
Total Food Network
Total Food Network supplies an extensive range of Fresh Produce, Meat, Smallgoods & Dry Goods to the Retail & Resource sectors both domestically in Australia & via our Export division to several countries.
At Total Food Network, we believe in teamwork. We think of our clients as partners, their customers as our customers, so we work with you to make your business more successful and as a consequence, our business.