Looking for IT Support and Services Team with experience?

We are a local IT Support for your Business 

covering Far North of Queensland and Most of Victoria,

 

Future proof Technologies

No lock-in contracts

100% Satisfaction guarantee

100% Satisfaction Guarantee

Vendor Neutral

Local Experts

Operating for
35+ years

Peace of Mind

Proven products
and services

Proven Products

Cost
transparency

Transparent Cost

Everybody talks about Cloud?

To learn more about Cloud phone systems, ask us about our FREE trial.

Business communication made easy

TeleQuip Managed Services

  • Hosted Phone System
  • SIP Trunks
  • Data Service
  • Fixed Line
  • 1300 Number
  • 1800 Number

Mobile Solutions

Mobile voice and data solutions for your business.

Telephone Systems

Cloud, Alcatel, Mitel, Samsung. Pick your preferred option or browse through our offerings.

nbn™ Business Fibre

Have you heard about the nbn™ business fibre initiative? Ask as for details and let us check your eligibility.

WiFi Solutions

Get a tailored solution for your office and guest WiFi that actually works.

Take advantage of our free coverage check to find out how we can improve your WiFi experience.

Headsets and Accessories

We have the largest selection of headsets in FNQ. Check our shop to find the best headset for you!

What Our Customers Say

ARC Disability Services, Cairns

“We were very pleased with the way Telequip handled the whole project, from management of our phone lines to installation of the phone system.”

Aussie Locums, Cairns

I wanted to take a moment to get in touch and say THANK YOU. You really were incredible to deal with. Nothing was too much trouble and you were extremely patient. Our phones are all working great and the team can work easily from home.”

NQ Radio - 4KZ, 4AM, 4AY, KIK FM and KOOL FM

With the many changes due to COVID-19, we called on Telequip in Cairns. Telequip was able to rapidly put in place some reasonably complicated diversion timetables without even having to come onsite. Great people to deal with!

Flexichoice, Mareeba

“Thank you so much for your prompt service. We are one happy customer. The conference call capability works well and was easy to understand across our staff and clients.”

Hinterland Aviation

Telequip’s technical capability and customer service were faultless. I would not hesitate in recommending the Telequip team to anyone.

Existing Customers

Report A Problem

Please contact us anytime if you need support with our products and services. Outside of opening hours, our after-hours support is available 24/7. Please call 07 4047 7088 and listen to the prompts. After hours charges may apply.

Outages

Find information about scheduled maintenance and known network issues.

WELCOME TO TELEQUIP

At Telequip we provide managed services to Business Customers

Our managed business phone systems are operations in the Far North QLD  since 1987:

Our managed IT team is helping customers in ICT solutions from 2010 in Melbourne and Far North.

Our customers are located across Victoria , North Queensland, from Thursday Island and Doomadgee to Cairns, Mareeba and Tully.

 

Telequip Managed Services
Telequip Products

Cloud-hosted
call centre solutions

Call centre productivity tools, instantly available.
Launch your call campaigns with ease and measure performance with advanced reporting.

Top Girl
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Integration with MS Teams Unified Communication

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Advanced API support for integration with third-party systems: REST, Webhooks

Advanced reporting

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Inbound call campaigns

Outbound call campaigns

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Use our Hosted PBX or SIP Trunking service together with low call centre rates

Calls rated ‘per second’ with no minimum call costs.

Prices AUD inc GST

FREE: Activation

FREE: Advanced features

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

Designed with
ease of use in mind

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While the billing portal allows you to order phone numbers and licenses and get it instantly activated.

You are now in true control of your business communications.

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Reliability is our top priority. 99.9% SLA Guaranteed uptime

We own all our equipment and software. Our systems are built with complete redundancy in mind. VoIPLine Telecom will help your call centre business to plan and implement required internet connectivity and backup links to achieve maximum uptime. We will work together with your IT department to ensure adequate QoS (Quality of service) is configured within your network and sufficient bandwidth is available during peak hours.

We can offer private IP connections direct from our data-centre to your office via our MPLS network supplied over Fiber, EFM or ADSL2+ links.

Current Service Status

UPTIME
0 %

Independently monitored by Hyperspin.com, one of the leading independent network monitoring services with advanced reporting & notification systems.

Call centres

Frequently asked questions

A cloud-hosted call centre is the next generation technology enabling you to accept and make calls to your customers. You do not need to run an on-premises infrastructure on your own or pay an in-house engineer to maintain the system. Everything is hosted in the cloud by your service provider. All you need is a reliable and stable internet connection to use the service.

  • 1. You do not need to purchase, maintain and update on-site equipment and hardware. The provider will automatically do this for you, saving your business current and future expenditures.
  • 2. Cloud-hosted call centres allow you to swiftly open new offices or change locations at any moment.
  • 3. Introducing a cloud-hosted call centre within your business will allow you to expand with no limits. Need to hire ten more staff? All you need to do is purchase new licenses in your online customer portal and everything will be ready.
  • 4. Cloud-hosted call centres offers you features that are unavailable with on-site call centres such as integration with third-parties services, intellectual user-performance reports, advanced voice menus, time conditions, call recordings and much more.

Absolutely. You can book a demo session at your convenience entirely free of charge. Our technical engineers will deliver a comprehensive session providing you with knowledge of our services; guiding and training you to navigate the system and configure call flows, while answering any questions you may have.

The employee is required to have a reliable and stable internet to ensure a smooth experience for the customer. A PC or laptop with the latest version of any browser preference is essential. However, we recommend Google Chrome to eliminate any potential software issues.

Yes, it is possible.

  • 1. The call queue wallboard feature will allow you to visually monitor how many callers are waiting in each call queue, how many agents are on a call, average wait time for each queue, the number of answered and missed calls – in real-time via a unique user interface.
  • 2. User performance reports allows you to monitor who answers or makes the most calls, call durations and missed calls on a daily, weekly or monthly basis.
  • 3. The call recording feature can be enabled for inbound and/or outbound calls. Each recording is then emailed to the assigned email address, outlining the caller ID, time and user information.

Absolutely. We have a ‘Time conditions’ feature that allows you to schedule calls during a specific time-frame. For example, you have two branches in different time zones: you can set up time conditions to route calls for office A from 9 AM to 6 PM and office B from 6 PM to 11 PM. Depending on your requirements, time conditions can be arranged concurrently with different call objects.

Lets Talk Woman

Chat with us or call us on 1300 864 754 to speak with one of our friendly staff.

Let's talk

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