Customer References

The Challenge:

Customer needed to replace their existing phone system which had been in use for 20+ years. They required full integration into their front office system as well as integration of staff mobile phones.

Our Solution:

System:

• Mitel 470 (dual cabinet)
• 16 x Digital Handsets
• 1 x Operator Console
• 220 x Room extensions
• Integration of up to 9 mobile phones
• Auto Attendant

How it works:

• Telequip implemented an Aastra 470 phone system and migrated the customer to ISDN, at the same time consolidating a number of existing traditional (PSTN) lines.
• The system delivers hospitality features such as wake up calls, outside calls, room to room dialling & room availability all via the guest handsets and integrates with the customer’s front office solution.
• The phone system provides call information to the customer’s existing call recording solution.
• The phones system provides full integration of mobile phones, i.e. mobile phones are treated like any other extension of the phone system and calls between mobile phones and customer lines are free of charge.
• The phone system has been set up with an “Auto Attendant“ which can direct callers to the right person or group in the hotel without going through reception.
• The Aastra 470 phone system allows customers to make small changes and add speed dials on their own via a web interface.

Please also check out the Case Study for this communication solution.

The Challenge:

Customer wanted a new phone system that would help them reducing calling costs and also features tour desk functionality.

Our Solution:

System:

• Samsung OfficeServ 7200S
• 30+ analogue and digital handsets

Applications:

• Mobex Mobile phone integration
• Integration into hotel software

How it works:

• The system is configured for Least Cost Routing (LCR), i.e. the telephone system picks the line with the lowest cost for outgoing calls.
• Mobex allows management to take calls for the front office when out and about on their mobile phones with the ability to transfer calls to rooms without being in the office.

The Challenge:

Customer relocated to new premises and wanted a phone system which integrates the mobile phones for their sales staff and also provides integration between Cairns and Townsville location to have one receptionist answering calls coming to any of the offices.

Our Solution:

System:

• Samsung OfficeServ 7200S (Cairns)
• Samsung OfficeServ 7030 (Townsville)
• 26 x IP handsets
• Auto Attendant
• Smartphones

Applications:

• Mobex Mobile Phone Integration
• Email Gateway

How it works:

• Telequip installed one phone system in each location and networked the systems between the two locations. This allows free calls between the two offices. When reception at one office is unattended, calls can be picked up by a receptionist in the other office.
• Telequip set up customer mobile phones as fully functional extensions to the phone system. Sales Representatives can receive calls on their mobile phones when out of the office, transfer calls to and from their mobile phones as if they were at their desk.
• Configuration of telephone system supports caller line identification, i.e. the person who picks up can see which number the customer dialled and can respond appropriately.

The Challenge:

Customer required phone system integrated across three sites.

Our Solution:

System:

• Samsung OfficeServ 7200S (Cairns)
• Samsung OfficeServ 7030 (Mareeba)
• Samsung OfficeServ 7030 (Atherton)
• Digital and IP handsets

How it works:

• Telequip set up a telephone system for every location and networked the systems via VPN.

The Challenge:

Customer has a presence in Melbourne and needs a cost effective way to make several daily calls to Melbourne, as well as transfering customer calls as an extension of their phone system.

Our Solution:

System:

• Samsung OfficeServ 7200S
• Combination of IP and digital handsets

How it works:

• Telequip upgrade the customers older-style Samsung phone system to an OfficeServ 7200S and equipped it with additional licences to connect IP phones.
• Customer can now have an IP phone in a different location as a fully functional extension of the phone system and calls to this phone are treated as internal calls, and no charges for calls between this phone and other extensions of the phone system are incurred.
• Additional „remote“ phones can be added as required.
• The phone system is VoIP ready, i.e. can be converted to a full IP system over time if required and digital handsets can be replaced by IP handsets by simply activating additional licenses.

The Challenge:

Customer has multiple locations to be integrated with a single reception for all locations.

Our Solution:

System:

• Samsung OfficeServ 7200S (Cairns)
• 70+ digital handsets

Applications:

• OfficeServ Operator

How it works:

• Telequip set up a Samsung OfficeServ 7000 series telephone system across all sites based on Telequip’s Managed Services SIP, providing the experience of a fully integrated solution for all sites.
• A centralised phone number and reception can answer all calls and distribute them to extensions at each office as required.

The Challenge:

Customer has two locations to be integrated with limited cabling between the locations.

Our Solution:

System:

• Samsung OfficeServ 7200 (Diocesan Services)
• Samsung OfficeServ 7100 (Bishop’s House)
• 30+ handsets

Applications:

• Email Gateway

How it works:

• Telequip installed two Samsung OfficeServ 7000 series telephone systems which are networked via a fibre optic link.
• A hybrid digital and IP solution was implemented to overcome the physical cabling limitations.

The Challenge:

Customer required a high availability, failsafe phone system solution for their call centre operations including a call recording solution. Integration with existing Interactive Voice Response (IVR) and vehicle tracking software was required.

Our Solution:

System:

• Mitel virtual MXE 3300 Controller
• 10+ Call centre handsets
• 15+ Administrator handsets

Applications:

• Call recording and reporting solution
• Mitel contact centre solution
• Integration with Cabcall IVR software
• Integration with MTData vehicle tracking software
• Wallboard with status display for call centre queues

How it works:

• Telequip designed and installed a tailored, virtualised Mitel communications solution connected to two different SIP providers for high availability.
• Telequip provided project management for the end-to-end solution.
• Solution includes call centre functionality across different sites as well as call recording and is fully integrated with existing Cabcall and MTData software.
• Our solution allows call centre agents to work from anywhere if required.
• Telequip implemented separate call flows depending on which number a customer dials.

The Challenge:

Customer wanted a new phone system with appropriate fixed line and mobile phone plans to optimise calling costs.

Our Solution:

System:

• Samsung OfficeServ 7030
• Digital and cordless handsets
• Voicemail

How it works:

• The system is configured for Least Cost Routing (LCR), i.e. the telephone system picks the line with the lowest cost for outgoing calls. Telequip also set up capped call line to reduce calling costs.
• Telequip managed provisioning of lines, mobile phones and mobile phone plans.

The Challenge:

Customer wanted to replace their old Samsung DX408 phone system with a new system, as manufacturer support had ceased. The customer asked for an affordable option that would provide additional features without having to replace all equipment.

Our Solution:

System:

• Samsung OfficeServ 7030
• Re-use of existing handsets

How it works:

• The Samsung OfficeServ 7030 can handle different types of digital phones and works with the existing 24Button handsets.
• The new system has integrated voicemail and is „VoIP ready“, i.e. it can take SIP Trunks instead of traditional lines by activating additional licenses if required. This makes the system a future proof investment that will allow the customer to take advantage of new technologies and calling plans.
• Phones can be changed over to newer model digital phones one by one or to IP Phones simply by activating licenses in the system.
• The new system keeps its configuration during power outages which avoids recovery issues after an outage.
• The customer decided on a 3 year lease option which avoids the upfront investment cost.

The Challenge:

Customer required a phone system with the ability to handle multiple businesses.

Our Solution:

System:

• Samsung OfficeServ 7030
• Digital handsets
• Day / Night mode
• Voicemail for each business

How it works:

• Telequip set up the phone system for tenanted operation, providing separate Voicemail for each business.
• Configuration of telephone system supports caller line identification, i.e. the person who picks up can see which number the customer dialled and can respond appropriately.

The Challenge:

Customer wanted to replace their old Samsung DX408 phone system with a new system, as manufacturer support had ceased. The replacement should be performed with minimal interruption of the practice.

Our Solution:

System:

• Samsung OfficeServ 7030
• Re-use of existing handsets

How it works:

• The Samsung OfficeServ 7030 can handle different types of digital phones and works with the existing 24Button handsets.
• The new system has integrated voicemail and is „VoIP ready“, i.e. it can take SIP Trunks instead of traditional lines by activating additional licenses if required. This makes the system a future proof investment that will allow the customer to take advantage of new technologies and calling plans.
• Phones can be changed over to newer model digital phones one by one or to IP Phones simply by activating licenses in the system.
• The new system keeps its configuration during power outages which avoids recovery issues after an outage.