Customer References
At Telequip our aim is to find the best solution for YOU and provide first-class service for all your communication needs.
Please find below an overview of some of the communications solutions we have implemented for local businesses and see what our customers say about us.
Hinterland Aviation
The Challenge: Customer required setup of a communications solution with call center and voice recording capability across multiple sites. Our Solution: Samsung OfficeServ 7100 and Samsung IP Phones in all locations with Call Recording solution and Automated Attendant.
OUR CUSTOMERS
At Telequip our aim is to find the best solution for YOU and provide first-class service for all your communication needs.
Please check out communications solutions that we implemented for some of our customers as well as what our clients say about us.
The Challenge:
Customer required setup of a communications solution with call center and voice recording capability
Our Solution:
- Samsung OfficeServ 7100
- Samsung IP Phones
- Call Recording solution
- Automated Attendant with multiple options
How it works:
- Telequip set up a fully integrated voice recording solution for SIP using Telequip’s Managed Services (TQMS) SIP lines.
- Telequip installed a complete IP solution, ready for multi-site integration with the customer’s other location to achieve a consistent experience across offices.
- Telequip set up a complex Automated Attendant to account for different departments and configured corresponding call flows to meet the customer’s needs.
The Challenge:
Customer needed a phone system that would allow them to take calls even when not in the office and also had enough room to grow.
Our Solution:
System:
- Samsung OfficeServ 7100
- 5 x 14 Button Digital Handsets
- 1 x 21 Button Digital Handset
- Mobile Phone Integration (Mobex)
- Email Gateway (Voicemail to Email)
How it works:
- The Samsung OfficeServ 7100 can be extended to handle up to 4 traditional (PSTN/ISDN) or VoIP lines and more than 50 extensions.
- The system provides full integration of mobile phones – they can be transferred to/from like a desk phone.
- Voicemail can be received as an email giving the user the flexbility to receive their voicemail wherever they are, provided that they have internet/email access.
- The system can be converted to a full IP system as required by activating additional licenses which gives the customer full flexibility to take advantage of new call plans.
The Challenge:
Customer required a new phone system and a Public Announcement (PA) system for their business.
Our Solution:
System:
- Samsung OfficeServ 7100
- Digital and cordless handsets
- Auto Attendant
- Day / Night Mode
- Voicemail
- PA System
How it works:
- Telequip remotely determined customer requirements for telephone system setup, configured the telephone system to customer specifications and shipped the pre-programmed system to the customer for installation.
- Telequip designed a PA system suitable for the business based customer provided information / plans remotely, then shipped the equipment and installed the telephone system and PA system at the same time.
The Challenge:
Customer needed to replace their old phone system with minimum investment.
Our Solution:
System:
- Samsung OfficeServ 7200S
- Digital and analogue handsets
Applications:
- Voicemail
- Wireless Headsets
How it works:
- Telequip installed a new phone system that allowed the school to reuse existing handsets in the classrooms.
The Challenge:
Customer needed to replace their existing phone system which had been in use for 20+ years. They required full integration into their front office system as well as integration of staff mobile phones.
Our Solution:
System:
- Mitel 470 (dual cabinet)
- 16 x Digital Handsets
- 1 x Operator Console
- 220 x Room extensions
- Integration of up to 9 mobile phones
- Auto Attendant
How it works:
- Telequip implemented an Aastra 470 phone system and migrated the customer to ISDN, at the same time consolidating a number of existing traditional (PSTN) lines.
- The system delivers hospitality features such as wake up calls, outside calls, room to room dialling & room availability all via the guest handsets and integrates with the customer’s front office solution.
- The phone system provides call information to the customer’s existing call recording solution.
- The phones system provides full integration of mobile phones, i.e. mobile phones are treated like any other extension of the phone system and calls between mobile phones and customer lines are free of charge.
- The phone system has been set up with an “Auto Attendant“ which can direct callers to the right person or group in the hotel without going through reception.
- The Aastra 470 phone system allows customers to make small changes and add speed dials on their own via a web interface.
Please also check out the Case Study for this communication solution.
The Challenge:
Customer wanted a new phone system that would help them reducing calling costs and also features tour desk functionality.
Our Solution:
System:
- Samsung OfficeServ 7200S
- 30+ analogue and digital handsets
Applications:
- Mobex Mobile phone integration
- Integration into hotel software
How it works:
- The system is configured for Least Cost Routing (LCR), i.e. the telephone system picks the line with the lowest cost for outgoing calls.
- Mobex allows management to take calls for the front office when out and about on their mobile phones with the ability to transfer calls to rooms without being in the office.