PBX stands for Private Branch Exchange and is a telephony system which allows communication internally within the company or externally with the outside world.

Classic PBX uses copper lines which are limited in capabilities by today’s standards and also you become location dependent. Hosted PBX is a next generation of telephony system: effectively it’s a set of software and hardware which is hosted in the cloud (data centre) and uses VoIP protocol to transit voice over the Internet.

Since Hosted PBX needs only the Internet to operate, a company becomes location independent and can move or open new offices without any delay. Also, as hosted PBX is based on software, it has great possibilities unseen before like hundreds of simultaneous calls only to one central number, smart routing of queues, call recording, performance reports, integration with third-party systems and so on with more features to come as software evolves pretty fast.

Such features are called unified communications. Those can be chat, video calls, screen sharing sessions, conference calls, emails, sending files to each other and using various devices to communicate. With hosted PBX, you will be able to use part of the unified communication tools like video calls, conference calls and email notifications. You can also look at our Microsoft Teams integration option to allow additional unified communication channels like chat, screen sharing, file transfer and more.

Yes, sure. You don’t have to buy a new phone number and lose your active number when switching to a new hosted PBX provider. Almost all Australian telephone numbers can be seamlessly ported into our system and be used without any restrictions. Also, any Australian number that we provide or that was ported into our service can be ported out to another provider as long as that provider is willing to take on the number.

Your older handset can be used with hosted PBX via a special device called ATA (Analog telephone adapter). Adapter will convert analog signals sent by your phone into IP traffic that can be transmitted over the Internet. However, we recommend using modern VoIP phones like Yealink that support HD voice quality and allow you to use the full range of features of the Hosted PBX.

You only need a tiny amount of bandwidth (connection speed) in order to use hosted PBX effectively. Each channel (one call) requires only 80Kbps (0.08 Mbps), or using compressed codec even smaller – 0.03 Mbps. So even with 24 Mbps Internet speed it will be able to perform at least 300 simultaneous calls. However, quality of calls will highly depend on the reliability of your internet connection, so it does not have to be very fast but it must be reliable and stable.

We have multiple solutions that can make sure you can continue to receive calls even when your Internet goes down. For example, you can have calls diverted to your mobile phone if you are offline, this way you can continue to receive calls without any Internet connection.

Traditional phone lines are using G.711 codec, while hosted PBX can support codecs up to G.722. The difference between them is that G.722 uses a wider speech bandwidth of 50–7000 Hz compared to 300–3400 Hz of G.711 which allows to achieve HD quality of calls.

We guarantee 99.9% SLA backed uptime on all our systems. All parts of the hosted PBX are fully redundant, meaning that there is no single point of failure. We use an independent monitoring company called hyperspin.com to monitor our server uptime. Visit our system uptime page.